Andrea Santiago Orgaz
30 Nov 2022
Sometimes we receive questions from customers asking us 'Is Ding top-up safe to use?' and 'Is Ding com legit?'. It's never been like us to shy away from these types of questions, because our team is always working to better your top-up experience.
In the words of our CEO Mark, 'we do everything we can every day to make people's lives a little better through mobile top-up.'
To be able to make people's lives a little better through top-up, it's paramount to us that our service can be trusted. So we've put together 5 reasons explaining why Ding is the safest top-up platform out there!
All our transactions are protected by Trustwave encryption, the gold standard in cyber security. Each year Trustwave continues to win awards which highlights their safety so you know your transaction details are in safe hands.
We also have stringent fraud rules which may require you to verify your account from time to time. This ensures users are who they say they are and the top-up is genuinely going to someone that needs it.
We know our users are scattered across time zones all around the world, which means top-ups are being sent around the clock! It's for this reason we guarantee you can contact a customer care agent through our live chat service, 24 hours a day.
If Elvis, our awesome chatbot is unable to help, just ask to speak to a live agent and he'll get you in touch. Our customer care team is able to handle queries in all 8 supported languages, so there's no need to shy away!
Customer feedback is very important to us at Ding. It helps us better our service, making the overall experience better for our users. We have had a verified Trustpilot account since 2015 and since then we have amassed over 14 000 reviews, 11 000 of which have been five stars.
It's worth knowing that our customer support team responds to every review. We always want to improve our platform for our customers, so reviews are fed back into our internal teams to ensure it is acted on.
Being an Irish-based company, we adhere to data compliance requirements set under European GDPR law, and protect customer data to the highest known standard. How we store and process personal data is explained in our Privacy Notice.
We will always ask you first, if you would like to receive non-essential communications and the latest recharge offers that we send to our users. Your preferences can always be updated in your account.
Should you choose to close your account with Ding, on request we will delete your account information. Note that once deleted, this information cannot be recovered under the 'right to be forgotten', which is set under GDPR.
Since 2006, we've been delivering mobile top-up around the world. As the pioneer of international mobile top-up, in 2014 we were awarded the EY International Entrepreneur of the Year award for our commitments to the global nature of our service. Ding was also recognised in The Financial Times as one of the fastest growing companies in 2018.
In recent times we've partnered with some awesome global events including Davos, The World Economic Forum & Websummit!
Our service is so reliable that we are recognised as resellers on operators websites including Tigo, Cubacel, Vodafone, Orange and many others. As we are the longest running international top-up provider, since 2006 we've developed close relationships directly with networks we support.
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