COVID-19: We're here for you

Never has it been more important to stay in touch with your loved ones, and we're here to help.

 Last updated June 5, 2020. 

At Ding we’re doing everything we can to keep our platform running as seamlessly as possible for you and will continue to operate as normal during the COVID-19 outbreak.

Our service is working uninterrupted for both web and app users, allowing you to send mobile recharge at any time that suits you, from the comfort of your home.

We continue to deliver mobile top-up for all of our operators, across all countries 

We understand it is a critical time to stay in touch. Our platform allows you to easily send top-up to family and friends in 140 countries including India, Russia, UK, Brazil, Cuba, Mexico & United States and others that have been adversely impacted by COVID-19. 

Most of our retail stores remain open, however some are being impacted by restricted opening times.

For those stores impacted, we suggest you contact your local store for current opening schedules to plan your purchase or use our online platform to send top-up. 

As our team continues to work from home during the outbreak, we are closely monitoring the situation daily and should there be any delays in delivering top-up as a result of network outages, we will notify users on our website and in our app. 

Need further help?

If your question isn’t urgent or you need assistance with your account, you can visit our Support Center where we continue to update our FAQ pages to make your top-up experience as easy as possible.

Due to COVID-19, our support is operating at a reduced capacity so we ask for your patience should you need live chat support for a transaction.

Our team is working hard to ensure 24/7 support is available in all supported languages, however there may be delays in responding to some queries.