Mobile technology

Why is WhatsApp so popular?

Jack McLoughlin

2 Feb 2023

WhatsApp inbox screens
WhatsApp inbox screens

Here at Ding, we are always looking at ways for our users to feel closer to their loved ones. In this blog, we’ll take a look at why WhatsApp is trusted by millions to help stay connected. 


When it comes to instant messaging, there’s one app that has a global adoption greater than any other – WhatsApp. The instant messaging service, originally released in 2009, is used by over 2 billion people worldwide. So how did Whatsapp grow and why is WhatsApp so popular?



Before we move on to some of the finer details of how did WhatsApp become popular, let’s get one thing pinned down – WhatsApp is free to use. As long as you have WiFi or data available, you can message, call, or video chat with pretty much anyone on the planet without paying a single fee.

Two women on WhatsApp on a train at night
Two women on WhatsApp on a train at night

WhatsApp has championed free communication, their platform makes messaging, voice and video calling accessible from all corners of the globe. 


While this is by no means ground-breaking in 2020, a decade ago WhatsApp offered a level of innovation that the world had not yet experienced. In the past people would need to pay inflated rates for overseas calling minutes, on top of their voice minutes and text plan. Now, so long as you have a stable internet connection and a data plan, calling to any country in the world comes with no extra costs.


Global appeal


One of the biggest reasons why WhatsApp is popular is because of its international pool of users. Once it began trending in certain regions, it really took off.

In a market saturated with competition, similar apps often find it difficult to break into new regions, but WhatsApp is believed to be the leading mobile messaging service in at least 112 countries, which is all the more remarkable seeing as it operates in 180 countries around the globe. (source: Piingle)


Most used messaging apps (Feb 2020)
Most used messaging apps (Feb 2020)

WhatsApp hit 2 billion monthly active users in February 2020, continuously growing as the world's most popular messenger app. 

Whatsapp messenger is particularly popular in Latin American countries, where it is so widely used that it has all but replaced dated forms of communication like texting or calling. In South America, family and jobs are often found in neighboring countries and when you consider the high costs of international SMS and voice minutes, it's no wonder up to 93% of people in Brazil for example, actively use the app to stay close with loved ones abroad.


Using WhatsApp overseas


Whether for work or leisure, traveling is a uniform aspect of modern life. In the same way WhatsApp changed the way people made international calls, it also made communication while traveling, or holidaying, a lot easier. Now, many who work overseas can keep in touch with long distance family members without paying an arm and a leg in extortionate phone bills.




A question people often have is why do people use Whatsapp? The broad availability of the software is certainly a big factor in WhatsApp's popularity. Unlike similar apps that are exclusive to Apple, Android, or Windows devices, Whatsapp messenger is what is commonly referred to as 'platform agnostic', meaning the app can be installed on almost any device.

Sharing contacts, content, your location, and broadcasting your status are cool features of the app and as there are so many active users, it's only then that other users can truly make the most of these features.


Even as a business owner, the day to day workings of contacting staff, sending receipts and sharing documents is made easier thanks to WhatsApp. 


Making international calls on WhatsApp


Gone are the days of wildly expensive international phone calls. A big part of WhatsApp’s popularity is that you can call anyone you like, wherever they are in the world, without paying a single fee.

In fact, if you take a look at their mission statement, it reads: “Behind every product decision is our desire to let people communicate anywhere in the world without barriers.” As usual, all you need is the recipient’s phone number, and you can contact them on Whatsapp messenger.


In our latest Ding Without Borders series, Arpan mentions how “WhatsApp has made my world (from Ireland to India) more connected.“


Where we come in 


Here at Ding we believe in communication without limitations. As popular as WhatsApp is, it hinges on the network connection of both the sender and the recipient, and on-demand access to mobile data. 

With our service, customers can send mobile top-up at the click of a button and add more data to a loved ones mobile. In fact, every second of the day someone somewhere sends a top-up with Ding.


Sending a top-up to someone will keep their phone connected, meaning both you and your loved one can enjoy all the great features of WhatsApp!

Related blog posts

Related blog posts

Why is WhatsApp so popular?