As many Ding users would know, living away from loved ones in a country far from home is not easy.
And this distance is not made easier by barriers to communications that still affect millions of people all over the world.
From lack of funds to lack of phones, there is a multitude of issues that can arise while simply trying to stay in touch with family and friends.
But these problems seems minute compared to those living and working in unusual conditions around the globe.
Ding user, Tiwakar Dhanabalan, and several of his colleagues spend nine months of the year on board a large ship hundreds and thousands of miles away from home.
“We have currently been working in Brazil for the past two months on a ship at Guanabara Anchorage.
“I am working as a second officer on-board with an offshore support company. I am in charge of navigation watch. This basically means I guide the ship from one destination to the other.”
Living far from home in Malaysia and spending the majority of his time out at sea, communicating with loved ones takes on a whole new level of difficulty as Tiwakar is well used to.
And this is where Ding comes in. As they do not have access to retailers while at sea, many people working on Tiwakar’s ship top up their local phones online. This credit is then used by Tiwakar and his shipmates to stay in touch with loved ones using mainly data for instant messaging apps.
“We don’t have access to the shore much so Ding plays a very important role during our period at sea.
“We can just top up our local Brazil sim card to stay in communication with our families. What else does a seaman need other than to speak to our families in Malaysia and India?
“We don’t require cash to top up so Ding is perfect for seamen like us. I use top-up mainly for data to use WhatsApp and Facebook.”
“I first heard of Ding in 2015 when I was sailing in the Congo. My ship captain introduced me to the service when I was struggling to top up the Congo sim card. Once I got internet service, he told me to download the Ding app and register.”